Refund policy

At [Your Store Name], we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete item, please contact us as soon as possible.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or order details must be provided.

  • The return request must be submitted within 7 days of delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send us:

  • Your order number

  • Clear photos or videos of the product

  • A brief description of the issue

After reviewing your request, we will provide instructions for returning the item if the return is approved.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Used or opened products

  • Products without original packaging

  • Products damaged after delivery due to customer handling

  • Customized or personalized products

  • Final-sale items clearly marked as non-returnable

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the refund will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, we will cover the reasonable return shipping cost.

For returns due to a change of mind or other reasons not caused by us, the customer is responsible for the return shipping cost.

Exchanges

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

Order Cancellation

You may request cancellation before your order has been shipped.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our return policy.

Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: [Your Store Name]
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Return Address: [Your UAE Return Address]

We reserve the right to review each return request individually and to refuse returns that do not meet the conditions stated in this policy.