Terms of service

Here is a complete, professional Terms of Service (Terms & Conditions) for your Shopify store in the UAE. You can copy-paste it directly into your Shopify Store > Policies.

Just replace [Your Store Name] with your brand name.

TERMS OF SERVICE - FOR UAE STORE

Last Updated: September 2026

Welcome to [Your Store Name].

These Terms of Service govern your use of our website and your purchase from us. By accessing our website and placing an order, you agree to these terms.

1. GENERAL INFORMATION
Our store is hosted on Shopify Inc. We are an online clothing store based in the UAE. Our store is located at: [Your Website URL]

By agreeing to these Terms, you confirm that you are at least the age of majority in your emirate or you have given us consent to allow your minor dependents to use this site.

2. PRODUCTS & PRICING
We make every effort to display our products as accurately as possible. Colors may slightly vary due to photographic lighting and screen settings.

All prices are listed in AED (UAE Dirham) and are inclusive of 5% VAT as per UAE Federal Tax Authority rules, unless stated otherwise.

We reserve the right to modify product prices and descriptions at any time without prior notice. We reserve the right to cancel any order if the price was incorrectly listed due to a system error.

3. ORDERS & PAYMENT
Once you place an order, you will receive an order confirmation email. This does not mean your order is accepted. We reserve the right to refuse or cancel any order for reasons including stock availability, errors in product information, or suspected fraud.

We accept payment via Credit/Debit Card, Apple Pay, Google Pay, Tabby / Tamara (if enabled), and Cash on Delivery (COD) in selected Emirates.

For COD orders, please confirm your address and phone number. Repeated refusal of COD orders may result in your account being blacklisted.

4. SHIPPING & DELIVERY - UAE
We deliver all across the 7 Emirates of the UAE.

  • Standard Delivery Time: 1-3 working days
  • Delivery Charges: Calculated at checkout based on your Emirate.
  • Free Delivery is offered on orders above AED [e.g. 199].

You must provide a correct and complete address with a location pin. We are not responsible for delays caused by incorrect address or courier issues.

5. RETURNS & EXCHANGE POLICY - As per UAE Consumer Protection Law
We want you to be satisfied. As per UAE Consumer Protection Law, you have the right to return the product.

  • Timeframe: You must request a return/exchange within 7 days of delivery.
  • Condition: The item must be unworn, unwashed, unused, with all original tags and packaging intact.
  • Non-Returnable Items: For hygiene reasons, innerwear, sale items, and items marked as "Final Sale" cannot be returned.
  • Damaged / Wrong Item: If you received a damaged or wrong item, please send us a video/picture within 24 hours of delivery at [Your Email / WhatsApp Number]. We will exchange it free of cost.
  • Process: To initiate a return, contact us on WhatsApp. Return shipping charges will be borne by the customer unless the mistake is from our side.

Refunds will be processed to your original payment method within 7-10 working days after we receive and inspect the returned product.

6. INTELLECTUAL PROPERTY
All content on this website, including product photos, descriptions, logos, and designs, is the property of [Your Store Name] and is protected by UAE and international copyright laws. You may not copy or use our content without written permission.

7. LIMITATION OF LIABILITY
We do not guarantee that the service will be uninterrupted or error-free. In no event shall [Your Store Name] be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability is limited to the amount you paid for the product.

8. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any disputes will be subject to the jurisdiction of the UAE courts.

9. CONTACT US
For any questions regarding these Terms, please contact us:

Email: [Your Email]
WhatsApp / Phone: [Your UAE Number]
Instagram: [Your Instagram Handle]