Shipping policy


Last Updated: September 2026

At [Your Store Name], we ensure fast and safe delivery across all 7 Emirates of the UAE.

1. PROCESSING TIME
All orders are processed within 12-24 hours after payment confirmation.

Orders placed on Friday or Public Holidays will be processed on the next working day. You will receive a confirmation message on WhatsApp after your order is dispatched.

2. DELIVERY AREAS & TIMEFRAME
We deliver to all Emirates: Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

  • Dubai, Sharjah, Ajman: 1-2 Working Days
  • Abu Dhabi, Fujairah, RAK, UAQ: 2-3 Working Days
  • Remote Areas: May take 3-4 Working Days

Working days are Monday to Saturday. We do not deliver on Sunday due to courier off.

3. SHIPPING CHARGES

  • Dubai, Sharjah, Ajman: AED 15
  • Abu Dhabi, RAK, Fujairah, UAQ: AED 20
  • FREE DELIVERY on all orders above AED 199 across UAE.

Shipping charges are added at checkout.

4. CASH ON DELIVERY (COD)
Cash on Delivery is available all over the UAE.

  • COD handling fee of AED 5 may apply.
  • For COD orders, our team will confirm your order via WhatsApp/Call before dispatch. Please respond to confirm.
  • Please keep the exact amount ready. Our courier does not carry change for large amounts.
  • If you refuse or do not receive a COD order 2 times, your number will be blocked from future COD orders.

5. ORDER TRACKING
Once your order is shipped, you will receive a tracking number via SMS / WhatsApp / Email from our courier partner [e.g. Aramex, DHL, Jeeny, Quiqup].

You can track your order directly from the link provided. You can also contact us on WhatsApp at [Your WhatsApp Number] to get your tracking update.

6. ADDRESS & DELAY POLICY
Please provide your complete address with:

  • Building Name / Villa Number
  • Street Name / Area
  • Emirate / City
  • Active Phone Number
  • Google Location Pin (Very Important)

[Your Store Name] is not responsible for delays caused by:

  • Incorrect or incomplete address
  • Customer not answering calls from the courier
  • Weather conditions, national holidays, or courier company delays

If the courier cannot reach you after 2 attempts, the parcel will be returned to us (RTO). For re-delivery, you will need to pay shipping charges again.

7. DAMAGED PARCEL
If your parcel is damaged during transit, please make a video while opening the parcel and send it to us within 12 hours of delivery. We will send a replacement free of cost.

8. CONTACT US FOR SHIPPING QUERIES
For any shipping-related question, contact us:

WhatsApp / Call: [Your UAE Number - e.g. +971 5X XXX XXXX]
Email: [Your Email Address]
Instagram: [Your Instagram Handle]

We reply within 2 hours.